Submitting a Service Desk Ticket

Students and faculty can submit a ticket to the Service Desk.

Instructions

From MAVzone, select the Service Desk app to create a ticket.
Choose Digital Learning and then select the needed category.
Select Log an issue.
Complete the rest of the form (make sure to fill the required fields indicated by *).
Submit the form.

Ticket Category	Description

Ticket Category

Description

Can’t Access D2L

There is a problem when trying to log into D2L.

D2L Content Issue

D2L content has…

Broken or missing links to files, websites, or multimedia
Missing modules or content topics that were previously visible
Incorrect or outdated files and resources
Content items that do not open, display incorrectly, or return error messages
Incorrect visibility or release conditions on course materials
Issues with embedded documents, videos, or external tools not displaying as expected

Other

Any other issue that does not fit the criteria for the other categories.

Ticket Category	Description

Ticket Category	Description
Can’t Access D2L	There is a problem when trying to log into D2L.
D2L Content Issue	D2L content has… Broken or missing links to files, websites, or multimedia Missing modules or content topics that were previously visible Incorrect or outdated files and resources Content items that do not open, display incorrectly, or return error messages Incorrect visibility or release conditions on course materials Issues with embedded documents, videos, or external tools not displaying as expected
Other	Any other issue that does not fit the criteria for the other categories.
Co-Instructor Enrollment	Instructors can choose to add users under the CMU Faculty, Co-Instructor, Librarian, Student Auditor, or Tutor role.
Combine Course Shells	Multiple sections of the same course need to be combined into a single course.
Course Date Change	Instructors can request to change a course start date and end date. Note: Due to Federal Financial Aid Guidelines, The Center for Digital Learning & Innovation cannot extend a course beyond 14 days.
Incomplete Student	Instructors can request to give a student access to a course beyond the official end date. Note: Students who receive an Incomplete grade can be given the role of incomplete in D2L. Unless specified, this gives them until the end of the next major term (fall or spring) to complete the course work.